The Big Picture
Have you ever put a puzzle together only to find later that a few pieces that you were adamant, “went there,” didn’t? If yes, did you notice that once you moved one of those pieces out of the temporary spot, many other pieces just fell into place and you were able to continue to build your masterpiece? That is until you came across another piece that needed to be moved to its proper place, and so on and so on until the picture is complete…
9-1-1, Where is the Location of your Dispatchers?
Emergency call-handling has traditionally focused around being physically located in a 9-1-1 center, but the COVID-19 pandemic is revealing the need for 9-1-1 telecommunicators to be flexible. By nature, staff in these centers are able to respond and adapt to fast-moving, high stress, and always changing situations – however, this skill set is being taken to another level.
How to Handle and Locate a Non-Service Initialized Calls
With 80-90 percent of 911 calls coming from mobile phones, the chances of them appearing to be a non-service initialized (NSI) call are pretty high. Calls from these devices come into a 9-1-1 center as having a 911 area code since there is no area code associated.
